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    VXWS: My Account Loans limit

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.2.0

    Description:
    Bug Report Form for Issue 16384-16674
    Module(s): Voyager services
    Server platform(s) affected: Solaris

    Release(s) replicated in: 7.2.1

    Expected results:
    You should be able to configure Voyager/Primo integration such that only X number of a patron’s charged items is retrieved from Voyager.

    Actual results:
    You cannot currently limit the number of charged items retrieved for a patron; if the patron has many items charged out, you receive an error message when viewing the patron record in Primo

    Workflow implications: Patrons that use Voyager heavily cannot view their patron records in Primo.

    Replication steps:
    In Primo, log in as a patron that has many (approximately more than 150) charged items.
    Receive the following error: "We're sorry, but an unrecoverable problem was detected trying to call the ILS system. Try again later."

    Other information: This is similar to issue 38900 with viewing a record many item records attached.

    Workaround: In Primo's Back Office increase the following setting: Primo Home > Advanced Configuration > All Mapping Tables > ILSG Configuration > Timeout.

    Resolution:
    Fixed for Voyager 8.2.0 (with Primo 4.2 and higher)


    • Article last edited: 3/23/2015
    //doorbell.io feedback widged