- Article Type: General
- Product: Voyager
- Product Version: 8.2.0
Bug Report Form for Issue 16384-16674
Module(s): Voyager services
Server platform(s) affected: Solaris
Release(s) replicated in: 7.2.1
You should be able to configure Voyager/Primo integration such that only X number of a patron’s charged items is retrieved from Voyager.
You cannot currently limit the number of charged items retrieved for a patron; if the patron has many items charged out, you receive an error message when viewing the patron record in Primo
Workflow implications: Patrons that use Voyager heavily cannot view their patron records in Primo.
In Primo, log in as a patron that has many (approximately more than 150) charged items.
Receive the following error: "We're sorry, but an unrecoverable problem was detected trying to call the ILS system. Try again later."
Other information: This is similar to issue 38900 with viewing a record many item records attached.
Workaround: In Primo's Back Office increase the following setting: Primo Home > Advanced Configuration > All Mapping Tables > ILSG Configuration > Timeout.
Fixed for Voyager 8.2.0 (with Primo 4.2 and higher)
- Article last edited: 3/23/2015