- Product: Voyager
- Product Version: All
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, Total Care
Count of rows in CIRC_TRANS_ARCHIVE for a particular ITEM_ID is less than the value of HISTORICAL_CHARGES in ITEM table
Item added to Voyager during initial load with value greater than zero (0) for HISTORICAL_CHARGES.
Corresponding transaction data was not loaded. CIRC_TRANS_ARCHIVE contains data only for transactions completed in Voyager.
Verify item was part of initial load. CREATE_DATE and CREATE_OPER_ID will be empty if this is true.
SELECT CREATE_DATE ,CREATE_OPER_ID FROM ITEM WHERE ITEM_ID=nnnn;
If these values are not empty
- This may be the result of a defect if the installation has or had Media Scheduling; or
- Support may need to investigate further; open a Case in the Support Portal.
- Article last edited: 24-Jan-2017