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    Error: "Component 'EISUCTBX.ocx' or one of its dependencies not correctly registered: a file is missing or invalid"

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.2.2

    Problem Symptoms:
    ?€¢ Following installation or upgrade, running the Voyager client produces following or similar error: "Component 'EISUCTBX.ocx' or one of its dependencies not correctly registered: a file is missing or invalid"
    ?€¢ Uninstallation and reinstallation of the Voyager clients does not resolve the issue.

    Cause:
    This issue may result when Voyager is not completely uninstalled prior to re-installation, or registry keys become corrupted during re-installation or upgrade.

    Resolution:
    1. Use a 3rd party repair utility such as Microsoft FixIt to clean up the uninstallation, and repair registry keys.
    http://support.microsoft.com/mats/program_install_and_uninstall/en-us
    2. Re-Install Voyager

    Category: VoyagerInstall.exe


    • Article last edited: 6/18/2014
    //doorbell.io feedback widged