- Article Type: General
- Product: Voyager
- Product Version: 8.2.2
?€¢ Following installation or upgrade, running the Voyager client produces following or similar error: "Component 'EISUCTBX.ocx' or one of its dependencies not correctly registered: a file is missing or invalid"
?€¢ Uninstallation and reinstallation of the Voyager clients does not resolve the issue.
This issue may result when Voyager is not completely uninstalled prior to re-installation, or registry keys become corrupted during re-installation or upgrade.
1. Use a 3rd party repair utility such as Microsoft FixIt to clean up the uninstallation, and repair registry keys.
2. Re-Install Voyager
- Article last edited: 6/18/2014