- Article Type: General
- Product: Voyager
Marked item 'Damaged' and need to generate claim or return, but claim and return options unavailable
Voyager sees "Damaged" as internal mark option (i.e., not vendor-related mark reason). Therefore, claim is not offered as an option. For claim to be available, mark item 'claim' first. Then in the problem list, set reason as 'Damaged.'
Return is not an option until item is Received.
- Article last edited: 3/23/2015