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    Claim not available when item marked Damaged

    • Article Type: General
    • Product: Voyager

    Description:
    Marked item 'Damaged' and need to generate claim or return, but claim and return options unavailable

    Resolution:
    Voyager sees "Damaged" as internal mark option (i.e., not vendor-related mark reason). Therefore, claim is not offered as an option. For claim to be available, mark item 'claim' first. Then in the problem list, set reason as 'Damaged.'

    Return is not an option until item is Received.


    • Article last edited: 3/23/2015
    //doorbell.io feedback widged