- Article Type: Q&A
- Product: Voyager
- Product Version: 7.2.1
Is there a way to configure Voyager to remove the lost item processing fees when a lost item is discharged?
No. When an item with Lost status is returned, that Lost status must manually be removed; there is no way to automatically waive a Lost Item Replacement Fee for items when they're returned. The best way to deal with the Lost Item Replacement Fee is to manually forgive it once the item is discharged.
- Article last edited: 10/8/2013