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    Why are there duplicate search results in Summon?

    • Product: Summon
    • Product Version: All Versions

     

    Question

    Why are there duplicate search results appearing in Summon?

    Answer

    Duplicate results are a common occurrence in Summon as part of the match and merge process.

     

    Due to the many points of data needed to create a merged record, it is not possible at this time to completely merge all duplicates.

     

    If you find linking errors among duplicate results, please open a Support case and we will be happy to investigate. Sometimes when metadata has been corrected the duplicates can be merged, but it is not guaranteed. Support does not actively investigate duplicates that link properly.

     

     


    • Article last edited: 16-Jan-2017
    //doorbell.io feedback widged