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    Contribution Requests Fails with Error Message

    • Article Type: General
    • Product: SFX
    • Product Version: 4

    Problem Symptoms:
    After submitting a contribution from KBManager, a dialog box is received with the error: "Failed sending contribution request."

    Cause:
    Firewall port 3443 not open

    Resolution:
    On the server firewall, open port 3443 to the Ex Libris API server which receives the contributions: https://sfxcontribution.hosted.exlibrisgroup.com:3443/sfxlcl41/cgi/core/contribution_srv.cgi

    Additional Information

    The contribution server is configured in the /exlibris/sfx_ver/sfx4_1/sfxglb41/config/ contribution.config_ file in the connection section.

    Category: KBManager (SFX)

    Subject: SFX


    • Article last edited: 10/8/2013
    //doorbell.io feedback widged