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    All SFX statistics reports yielding blank results

    • Article Type: General
    • Product: SFX
    • Product Version: 4
    • Relevant for Installation Type: Dedicated-Direct; Local;

    Symptoms

    SFX menu requests are not reflected in statistics reports

    Cause

    No process scheduled to move statistics from online to offline tables

    Resolution

    Before scheduling the process, please refer to the Guidelines for SFX Statistics Maintenance section of the SFX Advanced User’s Guide to find the recommended frequency for your instance.

     

    In the SFX Admin:

    1. Go to Setup & Administration > Administration > Task Manager

    2. Click "Add New Task"

    3. From the drop-down menu, choose "Statistics - Handling statistics data > Moving data from Online to Offline tables", and click "Next".

    4. Select the requested frequency, and click "Finish".

     

    Alternatively, use the Server Admin Utility:
    1. Connect to the server as the local instance UNIX user
    2. Access the Server Admin Utility:

    server_admin_util
    

    3. Select the following options from the menu:

    5 Statistics
    

    Then:

    5 Scheduling for statistics maintenance tasks
    

    And:

    2 Schedule online to offline process
    

     

    Category: Statistics (SFX)

    Subject: SFX


    • Article last edited: 29-Mar-2016
    //doorbell.io feedback widged