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    SIP is failed in status "To Permanent"

    • Article Type: General
    • Product: Rosetta
    • Product Version: 2.1

    Problem Symptoms:
    - SIP report with status "? To Permanent"
    - Error in the log:
    server.log.2013-02-20.2321:2013-02-20 22:56:37,984 ERROR [com.exlibris.dps.permanent.svc.job.PermanentWorkJob] Failed to add work for: IE1977040, SIP 37704

    Cause:
    Connectivity problem during copy file to permanent

    Resolution:
    In Rosetta Management, check if the file is in TA
    - Select Submissions menu, click Manage Issues in sip Processing
    1. - Select "To Permanent" sip list
    - Search the sip id
    - If the sip is found here, select it and use the action "Resubmit to Permanent".

    2. - If the sip is not in "To Permanent"
    - check if the sip is under "System Error"
    - If the sip is found here, select it and use the actions: Rerun or Decline sip.

    Category: SIP Processing

    Subject: Gallery View


    • Article last edited: 4/17/2014
    //doorbell.io feedback widged