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    Frequently Asked Questions

    Primo is about the users, and as such, it will provide a new user experience with the August 2016 release. Its design is based on user studies and feedback to address the different needs of different types of users. With the May 2016 release, you will have the opportunity to preview how your data appears in the new Primo UI before its general release in August.
    In this document, we will answer questions from the community and provide clear direction of upcoming improvements to the new Primo UI. As questions arise, we will continually update this list.

    Release Plan - update update

    1. Can we start customizing the new Primo interface with the Primo May 2016 release?
      Customers can start exploring the new UI starting with the Primo May 2016 release. This release includes the new UI Customization Package manager, which allows you to customize the new Primo interface by specifying limited overrides to the out-of-the-box CSS, HTML, and images.
    2. What is the release schedule for the new Primo UI?
      The release schedule of various features are shown in the following figure.
      New Primo UI Roadmap
    3. Can Total Care (TC) customers preview the new interface?
      Yes. Beginning with the Primo February release, TC customers can preview the new Primo UI by specifying the following URL in their browsers:
    4. Does our Primo URL have to change, or can we keep our existing URL?
      The new Primo UI uses a different path and parameters for the URL. Your URL will have to change unless you use a proxy that redirects to the new URL.
    5. Will TC customers be able to upgrade in the Primo August 2016 release? (Previously, upgrades for TC customers have usually occurred a few weeks after the non-TC customers)
      Yes. The upgrade for TC customers will be available at the beginning of August, but they can decide on when to expose new Primo UI to their end users.
      There is no difference between TC customers and everyone else. All customers can decide when to switch to the new UI.
    6. Will customers be forced use the new Primo UI by a specific date?
      No. Customers can decide when to expose the new Primo UI to their end users.
      Because the new Primo UI can be implemented in parallel with the classic UI, you can test the new Primo UI in parallel with the classic UI and decide when to expose it to the end users. The classic Primo UI will continue to be supported with no planned end date.


    1. Where can we find the new UI Customization Package manager?
      The package manager can be found in the Back Office under Primo Home > Primo Utilities > UI Customization Package Manager. For more information, see the following sections:
    2. Instead of a drop-down menu, will there be an option to display search scopes as tabs above the search box?
      No. The drop-down menu is the only option, but we are considering ways to make it more visible.
    3. Will an Advanced Search option be provided with the new Primo UI?
      Yes. The Advanced search functionality will be included with the Primo August 2016 release:
      Advanced Search Page
    4. Will the records in the search results contain any tabs?
      No. Based on user feedback, our new design concept will provide cleaner results that gradually expose end users to more information as needed. End user will no longer have to access multiple tabs to locate needed information.
    5. Will we be able to configure the default number of search result that appear on a page?
      No, but we will track usage and performance to determine whether changes should be made to the default number. The new Primo UI will now support infinite scrolling instead of pagination.
    6. Will there still be the option to put the facets on the left side?
      Yes, currently by modifying the CSS. After the May release, we will begin sharing more information regarding the best practices of modifying the new UI.
    7. Why we can’t choose multiple facets?
      We found the multiple facet selection was not used by the users and that by adding this functionality may make the new interfaces confusing and cumbersome to them. After users begin to use and become familiar with the new interface, we may reconsider this functionality.
    8. On the E-shelf, can we execute actions on some or all of the items such as sort and send?
      Yes, actions on bulk are available from the new Favorites page:
      Favorites Page
    9. Are you planning on including tags and reviews functionality?
      We are still considering what should be the best approach to include tags. This is planned for the beginning of 2017.
    10. Are you planning on including additional citation formats with the general release in August?
      No, but Harvard1 will be added during 2017.

    Migration to the New UI

    1. Will existing permalinks work after the switch to the new UI?
      Yes. With the November release, dlSearch and dlDisplay permalinks will be redirected to the new UI if the new Switch to new UI parameter has been set in the Back Office (Primo Home > Ongoing Configuration Wizards > Institution Wizard).
    2. Will the users' e-Shelf data be transferred to the new UI?
      Yes. Folders from the e-Shelf will be converted to labels in the new UI.
    3. Should we expect any issues accessing the new UI if we are using a host name on our domain?
      No, but you must open a case to create an SLL certificate for your host name.


    1. Does the new UI take accessibility into consideration?
      Yes. Currently, we are developing and testing accessibility features for the August release that comply with section 508 and WCAG 2.0 AA standards.

    Browser and Device Support

    The new Primo User Interface supports all the leading browsers: Chrome, Firefox, Safari, and Internet Explorer. There is an ongoing process of monitoring new browser versions and checking their compatibility with Primo. Full browser support details are listed below.

    Browser Certification

    Ex Libris’ browser certification is based on industry usage statistics (W3C).
    The following table describes the certified browsers:
    Browser Description
    Apple® Safari®
    The new Primo UI is tested and certified with the most recent stable version of Safari® on Mac®.
    Google Chrome™
    The new Primo UI is tested and certified with the most recent stable version of Google Chrome.
    Mozilla® Firefox®
    The new Primo UI is tested and certified with the most recent stable version of Firefox®
    Microsoft® Internet Explorer®
    The new UI is tested and certified with the two most recent browser versions for Microsoft® Internet Explorer®: EDGE and IE 11.
    IE 11 has general known performance issues with supporting material design components. We are working to optimize the performance and behavior of IE 11.

    Mobile Device Certification

    • The new Primo user interface has a responsive design that allows it to support any screen size and resolution. As part of our certification process, we test it with the following mobile devices: IPhone 6 (iOS 9) and Samsung 6 (Android Marshmallow).
    • There is a known bug that will be fixed in November for Chrome with IOS.

    Other Requirements

    For all browsers, you must enable JavaScript, and SSL 3.0.
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