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    Who is responsible for monitoring the server performance for direct hosted Primo installations?

    • Article Type: Q&A
    • Product: Primo
    • Product Version:

    Question

    Who is responsible for monitoring the server performance for direct hosted Primo installations?

    Answer

    Customer is responsible for monitoring Application performance:
    * Running pipes and indexing
    * Normalizing input records to Primo records
    * Editing front end search and display options

    Ex Libris is responsible for monitoring Server performance:
    * Monitoring that Primo FE, SE, and BE are running at all times
    * Monitoring the server for memory issues and server level slowness
    * Notifying Primo support in the case of any down system level issues detected by monitoring

    Category: Hardware & Unix - Primo

    Subject: Primo


    • Article last edited: 7/9/2014
    //doorbell.io feedback widged