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    What might be the issue when uploading the New UI Customization package doesn't work

    • Product: Product
    • Product Version: August 2016 +
    • Relevant for Installation Type:  Dedicated-Direct, Direct, Local, Total Care

     

    Question

    What might cause an issue when trying to upload a customized customization package you get an error message like this: 
    "Validation error: Zip file must have a root directory with the name of the view code" 

     

    Answer

    The issue has to do with the way the file was zipped, when using the Windows>>Sent To option you can't seems to upload it.

    A simple workaround would be to use a different compression tool such as 7zip or Winrar. 

    If you added images to the folder you should use a tool that doesn't automatically add Thumbs.db file to any folder containing images as this also seems to be an issue.

     

     


    • Article last edited: 14-Aug-2016
    //doorbell.io feedback widged