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    Syndetics outage is blocking the pages

    • Article Type: General
    • Product: Primo
    • Product Version: 3

    Description:
    Recently there have been repeated cases of the Syndetics web service being down.
    As a result Primo pages are waiting for book jackets from Syndetics and this is hanging the display.

    As a temporary solution of the problem, Syndetics delivery templates should be disabled in the back office:



    Advanced Configuration -> Mapping Tables -> Delivery sub system -> Templates



    The following lines should be disabled:



    syndetics_excerpt

    syndetics_abstract

    syndetics_thumb

    syndetics_toc


    Please deploy mapping tables after the change.

    The lines should be enabled when Syndetics service is up again.

    Resolution:

    Additional Information

    Syndetics, hanging, thumbnails, jackets


    • Article last edited: 10/8/2013
    //doorbell.io feedback widged