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    Specific users appear in Primo as GUEST despite successful bor-info from Aleph

    • Article Type: General
    • Product: Cross-Product

     

    Problem Symptoms:

    Bor-info is done via Aleph and works for many users, but for some users, their name shows up in Primo as GUEST despite the fact that the bor-info was successful.
     

    Cause:

    When a user has many loans in Aleph, it returns a very large bor-info response which isn't processed correctly in PDS/Primo.
     

    Resolution:

    Primo does not need loan information in bor-info (it accesses this information using the RESTful API). Therefore, it should be filtered out as follows:

    Change the line in the tab_service.<institute> file from this:

    params = <server>,<port>,BOR_INFO,<library>,<use secure>,<service name>,<service password>
    To this:
    params = <server>,<port>,BOR_INFO&loans=N&cash=N&hold=N,<library>,<use secure>,<service name>,<service password>



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