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    No Primo Central Results Returned in Search

    • Article Type: General
    • Product: Primo
    • Product Version: 4

    Problem Symptoms:
    * No Primo Central results being returned, but previously results were returned
    * Error message in Primo Front End: ?€œYour search failed due to a system error. Please try again. If the problem persists, please notify library staff.?€?
    * Attempts to activate collections in the Primo Central Activation Wizard result in error: "The registration system has failed due to an internal server error"

    Cause:
    Networking issue between the local Front End and the Primo Central Front End

    Resolution:
    1. Report the issue to Primo Central Support team
    2. Once they have refreshed the network connection, do a Front End restart in the local Primo environment.

    Category: Primo Central


    • Article last edited: 11/1/2013
    //doorbell.io feedback widged