- Article Type: General
- Product: Primo
When exporting the record to EndNote from the details tab and e-shelf, EndNote displays the following message:
Number of records imported: 0
A direct export error has occurred (EServices.DataRetrievalError).
This is a known defect which has been fixed in Primo version 4.9.6.
If you are experiencing this problem on a lower version of Primo, please upgrade to 4.9.6 or higher to resolve.
If you have already upgraded to 4.9.6 or later, please report this error and this article to Support.
- Article last edited: 11/21/2016