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    ERROR in locations tab- "There was a communication error with the ILS"

    • Article Type: General
    • Product: Primo

    Problem Symptoms:
    - Error at the Locations tab - "There was a communication error with the ILS"
    - RTA is not correct
    - "Display Item list filters" (Views wizard > Locations tile) option is activated
    - Not Aleph ILS

    Cause:
    The "Display Item list filters" option should be deactivated for any ILS except aleph

    Resolution:
    1. In the Back Office, go to Ongoing Configuration Wizards > Views Wizard > Tiles Configuration > Brief Display > Locations
    2. Deactivate "Display Item list filters" option
    3. Save and Deploy


    • Article last edited: 11/21/2013
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