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    Ex Libris Privacy Policy

    This is the privacy policy ("Privacy Policy") that governs how we, Ex Libris, use personally identifiable information ("Personal Information") that we receive and store about individuals, such as visitors to the Website (defined below), library staff, students, patrons, and other library users (each a "User" and collectively the "Users"), who use (i) the website, and other websites operated by Ex Libris (collectively the "Website") and/or (ii) Ex Libris products and services that we offer ("Products and Services").


    We have implemented this Privacy Policy because User privacy is important to us.  We are committed to respecting Users' privacy and we recognize Users' need for appropriate protection and management of any Personal Information that we receive and store.

    Personal Information

    “Personal Information” means any information that may be used to identify a User, including, but not limited to, a User's first and last name, personal profile, home or other physical address, email address or other contact information.  It also includes information regarding patron registration, fines and circulation records.  Ex Libris at all times treats such Personal Information as confidential and subject to the terms of this Privacy Policy.

    What Personal Information We Collect and How We Collect It

    The Website

    We do not require Website visitors to provide Personal Information in order to have access to information available on the Website.  We may collect Personal Information that Users choose to provide when filling out registration forms on the Website for different Ex Libris offerings and services, such as events, webinars or 'contact us' requests (collectively, "Contact Us Requests").


    Products and Services

    We may receive and store Personal Information about Users from our library customers in connection with the Products and Services that we provide. 

    The Way We Use Personal Information

    We may contact Users to respond to their Contact Us Requests, or contact library staff in connection with their use of Products and Services to which their institutions subscribe.  We store Personal Information only for as long as necessary to respond to Users, to provide the Products and Services and/or to comply with applicable record retention rules.


    We will not use Personal Information to contact patrons of library customers.  We will not share, transfer or disclose Users' Personal Information to any third party without each User's express consent, except as expressly stated herein.

    Sharing Personal Information

    We may share or transfer Personal Information (i) as directed by our library customers, to whom Users originally disclosed their Personal Information; and (ii) as may be required by law.


    We may also share or transfer Personal Information (i) within the Ex Libris group of companies, but only for the uses described in this Privacy Policy, such as responding to Users; and/or (ii) to third party service providers solely for hosted storage purposes.  If we transfer Personal Information to our affiliates, we will do so only if they are first bound by terms at least as restrictive as this Privacy Policy. 

    Safe Harbor Privacy Framework

    Ex Libris complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  Ex Libris has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.


    To learn more about the Safe Harbor program, and to view Ex Libris’s certification, please visit

    As part of our participation in safe harbor, we have agreed to the  TRUSTe Dispute Resolution Requirements for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have complaints regarding our compliance with the Safe Harbor you should first contact us by email to If contacting us does not resolve your complaint, you may raise your complaint by contacting TRUSTe here, by fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 55 2nd Street, 2nd Floor, San Francisco, CA, USA 94105. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaints shared with the company. For information about TRUSTe or the operation of TRUSTe’s dispute resolution process, please visit TRUSTe or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.

    User rights regarding Personal Information

    As required by law, we provide Users with the right to access, correct, or delete any of their Personal Information that we may be holding.  Any such request should be forwarded to our Privacy Officer (the details are provided below).  We may request that Users first attempt to resolve their concern (and show proof thereof) with the library that collected the Personal Information and provided it to us for storage purposes and in connection with the Products and Services.


    Any User wishing to exercise their privacy rights, to obtain additional information, or to make a comment or complaint regarding this Privacy Policy or its implementation, is invited to contact our Privacy Officer at

    Children's Privacy

    The Website, and the Products and Services, are not structured to attract children under the age of 18.  Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age.

    In the Event of Merger, Sale, or Bankruptcy

    In the event that we are acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign Personal Information as part of such merger, acquisition, sale, or other change of control.


    The security of Personal Information is important to us.  We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us.


    We will conduct compliance audits of our relevant privacy practices to verify adherence to this Policy. Where we have knowledge that any of our employees or third party service providers is using or disclosing personal information in a manner contrary to this policy, we will take reasonable steps to prevent or stop the use or disclosure. We hold our employees and third party providers accountable for maintaining the trust that our Users place in our company.


    We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time.  Any such changes will be posted on our website at

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