What Personal Information We Collect and How We Collect It
We do not require Website visitors to provide Personal Information in order to have access to information available on the Website. We may collect Personal Information that Users choose to provide when filling out registration forms on the Website for different Ex Libris offerings and services, such as events, webinars or 'contact us' requests (collectively, "Contact Us Requests").
Products and Services
We may receive and store Personal Information about Users from our library customers in connection with the Products and Services that we provide.
The Way We Use Personal Information
We may contact Users to respond to their Contact Us Requests, or contact library staff in connection with their use of Products and Services to which their institutions subscribe. We store Personal Information only for as long as necessary to respond to Users, to provide the Products and Services and/or to comply with applicable record retention rules.
We will not use Personal Information to contact patrons of library customers. We will not share, transfer or disclose Users' Personal Information to any third party without each User's express consent, except as expressly stated herein.
Sharing Personal Information
We may share or transfer Personal Information (i) as directed by our library customers, to whom Users originally disclosed their Personal Information; and (ii) as may be required by law.
Safe Harbor Privacy Framework
Ex Libris complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Ex Libris has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
To learn more about the Safe Harbor program, and to view Ex Libris’s certification, please visit http://www.export.gov/safeharbor/.
As part of our participation in safe harbor, we have agreed to the TRUSTe Dispute Resolution Requirements for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have complaints regarding our compliance with the Safe Harbor you should first contact us by email to firstname.lastname@example.org. If contacting us does not resolve your complaint, you may raise your complaint by contacting TRUSTe here, by fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 55 2nd Street, 2nd Floor, San Francisco, CA, USA 94105. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaints shared with the company. For information about TRUSTe or the operation of TRUSTe’s dispute resolution process, please visit TRUSTe or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.
User rights regarding Personal Information
As required by law, we provide Users with the right to access, correct, or delete any of their Personal Information that we may be holding. Any such request should be forwarded to our Privacy Officer (the details are provided below). We may request that Users first attempt to resolve their concern (and show proof thereof) with the library that collected the Personal Information and provided it to us for storage purposes and in connection with the Products and Services.
The Website, and the Products and Services, are not structured to attract children under the age of 18. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age.
In the Event of Merger, Sale, or Bankruptcy
In the event that we are acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign Personal Information as part of such merger, acquisition, sale, or other change of control.
The security of Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us.
We will conduct compliance audits of our relevant privacy practices to verify adherence to this Policy. Where we have knowledge that any of our employees or third party service providers is using or disclosing personal information in a manner contrary to this policy, we will take reasonable steps to prevent or stop the use or disclosure. We hold our employees and third party providers accountable for maintaining the trust that our Users place in our company.