How are loan rules defined in Alma?
Alma allows the library to pre-define the policies by which items are made available to users using combinations of variables. These variables include loan period, quotas for different material types, fines, number of titles, sites, and borrower types.
A Policy is the basic building block of TOU. A policy sets specific conditions for a specific service. For example, ‘Allowed Pickup Locations’ = ‘Anywhere’, or ‘Lost Item Fee’ = 150. More than one policy may be configured for a given type of service. The policy which will be applied in a given situation depends upon the TOU which apply to that situation.
An example of a TOU record may be seen in the following screen capture:
Taken together, the policies define the ‘terms-of-use’ under which the specific fulfillment service will be provided (or not) to the patron by the institution or the library.
What are Fulfillment Units in Alma?
Fulfillment Units are groups of locations that share common circulation policies. Any number of such units may be defined:
Fulfillment Unit parameters define requesting options, locations served by the Fulfillment Unit, and the rules that govern the unit.
An example of a Fulfillment Rule for loans can be seen in the following screenshot. Input parameters define the User Group “Faculty” and Material Type “iPads”. The output parameter is the TOU by which this group can loan iPads.
An example of a fulfillment rule for requests – the input parameter defines the location Science Library – General location. The output parameter is the TOU by which items from this location can be requested.
The TOU can be viewed from the Fulfillment Rule screen:
How can lending rules be reviewed?
Lending rules can be viewed, edited and managed by authorized staff through the Fulfillment Configuration Menu.
As lending rules are flexible and may differ based on user groups and other factors, Alma offers a Fulfillment Configuration Utility that allow a staff user to input a patron and item in order to see the rules that apply to the lending of that item, as well as the due date if loaned now. Optionally, staff can also enter a return date and time and calculate what the overdue fine would be.
Does Alma support the concept of grace periods?
Alma supports grace time policies which allow additional time past an item’s due date or time to prevent creation of a fine even when an item is overdue. Furthermore it is possible for staff users with certain rights to waive fines or fees.
Does Alma support postal loans to specified groups?
Alma allows for personal delivery of requested physical items to a user’s office or home.
TOU policies cater for defining elements related to this:
What flexibility does Alma offer for defining pickup locations for requested items?
- Request for pickup anywhere regardless of availability – All pickup locations that are allowed according to the Pickup Locations policy are available, regardless of whether the item is on the shelf
- Request for pickup in different library only – Removes the owning library from the list of available library pickup locations
- Request for pickup in different campus only – Removes the owning campus from the list of available campus pickup locations
- No requesting from available holdings – If an item from the holdings is available, all items from this holdings may not be requested for pickup at any pickup location. All items from other holdings are not impacted.
- No requesting – If an item attached to this rule is available, it may not be requested for pickup at any pickup location.
Can due dates be defined/calculated based on patron type, item type and location?
How would the due date of hourly loans be calculated if the library is open 24/7?
Calculated due dates are automatically adjusted to match the library open hours. If the library is defined as open 24/7 then there will be no automatic adjustment of the due date. A 4 hour loan made at 2.15 a.m. (for example), will be due at 6.15 a.m.
Can the library define loan limits - e.g. by material type and/or patron group?
Particular loan limits can be added in the policies.
The effect of a limit (such as loan limit) condition can also be defined. For example the library may define whether a cash limit condition will block only new loans or if it will also block renew actions, and who may override such a block.
What options are available for allowing staff to override system limits?
Override policies are configured by the library and only available to staff with the relevant roles and permissions. An example of the override configuration table can be seen in the following screen capture:
The following screen capture illustrates a library defined block that can be overridden by the staff operator:
The following example shows a block that cannot be overridden by the staff operator, but could be overridden by the staff manager:
Can a limit be placed on the number of requests that a patron can have at one time?
Limits for requests (plus cash, overdues, bookings, etc.) may be setup per user group:
What blocking options are available in Alma?
Alma supports automatic and manual blocking of patrons. Automatic blocks are applied based on library-defined rules; for example, if a patron has more than X number of overdue items, or owes the library above a library-defined threshold. These rules can vary for different item types and for different patron groups.
In addition, patron specific blocks can be defined and assigned to a patron record. If any blocks have been placed, the circulation operator will be notified upon scanning the patron’s ID.
Hold shelf notifications include an indication to the patron if blocks are expected to prevent the loan from taking place.
If any blocks have been placed on the user, the operator will be notified upon scanning the patron’s ID. Circulation staff members with the relevant roles have the ability to override blocks, according to the policies determined by the institution.
Patrons can view their blocks with descriptions in Primo in their My Account section:
Can block preferences be configured?
Block preferences can be configured in Alma, which will let the library control how various scenarios are handles at circulation desks within the institution. A typical scenario may be as follows:
A patron brings a book to a circulation desk and attempts to borrow the book. When the circulation desk operator enters the book’s ID into the system, it is discovered that the book has been requested by another patron, preventing the user from borrowing it. Depending on the block preferences and the staff member’s permissions, the block may be overridden.
The list of block preferences is predefined and cannot be added to or deleted, but the institution can modify its settings. Block preferences are set at the institution level, and these preferences will apply to all libraries within the institution.
Can a patron be blocked if items on loan are returned late?
Alma supports a blocking policy so that a loan that is returned late will trigger a block on the user record, according to a library defined policy.
The block may be selected for a period of time depending on the time the loan is overdue (based on only open days or all days), or may be for a fixed time.
This block can be seen on the patron's record, and also when trying to perform certain actions, such as loaning an item:
The block is automatically lifted once the configured expiry date passes, as part of the Users – Remove Blocks job.
Can Alma process overdue loans into lost items after a library-determined amount of time, and based on item type and patron group?
The library can create an automated/recurring daily batch job facility for processing lost loans. The Fulfillment Administrator can set the profiles by which overdue loans are considered lost, and the Administrator can set when and which overdue loans are changed to be considered lost automatically. Alma automatically uses these profiles to change the loans to a lost status on a daily basis.