Skip to main content
ExLibris
  • Subscribe by RSS
  • ExLibris Dev

    can't get host by address or by nameError: remote service - call_pc_server status 000005004

    Product: Aleph 

    • Product Version: 20, 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

     

    Description

    Error message during browse when searching in a remote library. 

     

    BUF-SCAN-NO-LINES............000000018 
    BUF-SCAN-NO-PREV.............000000002 
    BUF-SCAN-NO-NEXT.............000000016 
    BUF-SCAN-REQUEST-CODE........PPE 
    BUF-SCAN-REQUEST-START.......klee, alexis 
    BUF-SCAN-REQUEST-INCLUDE..... 
    BUF-SCAN-REQUEST-DIRECT...... 
    BUF-SCAN-REQUEST-ALPHA.......L 
    BUF-SCAN-TYPE................ACC 
    can't get host by address or by nameError: remote service - call_pc_server status 000005004 
    can't get host by address or by nameError: remote service - call_pc_server status 000005004
     

     

    In addition the response time is very bad.

    Resolution

    Please check in $alephe_tab/tab_io_remote whether the remote server is added as name or IP address. It might be that it has to be the IP address. 

     

    You can check with the following command:

     

    aleph@nnnnn03(a20_1) XXX01> echo | telnet servername.de 6981 
    telnet: servernamede: Temporary failure in name resolution 
    servername.de: Host name lookup failure 

     

    In above case the server could not reached by name. When you doing the same with IP address you get a proper response

     

    aleph@nnnnn(a20_1) XXX01> echo | telnet 193.00.000.000 6981 
    Trying 193.00.000.000... 
    Connected to 193.00.000.000. 
    Escape character is '^]'. 
    Connection closed by foreign host. 

     

     

     

     

     


    • Article last edited: 31-May-2016
    //doorbell.io feedback widged