Skip to main content
ExLibris
  • Subscribe by RSS
  • ExLibris Dev

    Error "Patron has exceeded number of hold requests allowed"

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    * Patron xyz cannot place hold requests in OPAC for a specific item
    * The patron does not have any holds
    * Error message "Patron has exceeded number of hold requests allowed" (1135) is displayed

    Cause:
    ./xxx50/tab/tab16 refers to line with ABC 03 ## ##, where col. 13 ("Max no. hold request") is set to '000'

    Resolution:
    * In order to allow requests combination of item status and patron status add a specific line to ./xxx50/tab/tab16 defining the number of allowed holds in col. 13.

    Additional Information

    Example
    * The item has status '03'.
    * The patron has borrower status '05'.
    * Relevant line from ./xxx50/tab/tab16

    Current line (## in col. 5)
    ! 1 2 3 4 5 6 7 8 9 10 11 12 13 4 5 16 7 18 19 20 21 22 23 24 25 26 2728
    !!!!!-!!-!!-!!-!-!!!!!!!!-!!-!-!!!!-!!!!-!!!!!-!!!-!!!-!-!-!!!!!!!!-!-!!!!-!!!-!!!-!!-!!!!-!!!!!!!!!!-!!!!!!!!!!-!!!!!!!!!!-!!!-!-!!
    16A 03 ## ## + 00000003 00 A 2400 0000 00200 005 000 2 000 000 03 D012 100

    Add line (05 in col. 5), with 010 in col. 13 allowing 10 holds of combination item status = 03, patron status = 05
    ! 1 2 3 4 5 6 7 8 9 10 11 12 13 4 5 16 7 18 19 20 21 22 23 24 25 26 2728
    !!!!!-!!-!!-!!-!-!!!!!!!!-!!-!-!!!!-!!!!-!!!!!-!!!-!!!-!-!-!!!!!!!!-!-!!!!-!!!-!!!-!!-!!!!-!!!!!!!!!!-!!!!!!!!!!-!!!!!!!!!!-!!!-!-!!
    16A 03 ## 05 + 00000003 00 A 2400 0000 00200 005 010 2 000 000 03 D012 100

    * check check_hold_request_h (in ./tab/tab_hold_request) checks for the number of holds in col. 13, resulting in error message "Patron has exceeded number of hold requests allowed" (1135) if exceeded

    Category: Circulation (500)

    Subject: Hold requests (500)


    • Article last edited: 5/27/2014
    //doorbell.io feedback widged