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    Circ GUI crashes when new user logs in; FIRST-LOGIN-PASS-CHANGE

    • Article Type: General
    • Product: Aleph
    • Product Version: 19.01

    Description:
    Our Circulation GUI crashes every time a new user tries to log in. When new users log in, a window is supposed to pop-up telling them that they will be prompted to change their password.

    This is working correctly in both our CATALOGING and ACQ GUIs. However, when a new user logs in to our CIRCULATION GUI it crashes.

    If the new user logs in to the CATALOGING or ACQ GUI and changes their password there, they are then able to login to the CIRC GUI once they are past that initial login.

    There is nothing significant in the pc_server log.

    Users are prompted to change their password once they log in because we have alephe/tab/tab100 FIRST-LOGIN-PASS-CHANGE set to Y.

    Here is the contents of the dump window from Microsoft:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Circ.exe
    Application Version: 19.0.6.695
    Application Timestamp: 4a110c97
    Fault Module Name: Circ.exe
    Fault Module Version: 19.0.6.695
    Fault Module Timestamp: 4a110c97
    Exception Code: c0000005
    Exception Offset: 0001d676
    OS Version: 6.0.6001.2.1.0.256.4
    Locale ID: 1033
    Additional Information 1: 85b3
    Additional Information 2: 2d19b744069ae2e80e262a570c94d379
    Additional Information 3: e1ea
    Additional Information 4: a109e71447eb306ca7932e51f518ac

    Resolution:
    [From site:] This is no longer a problem on our production machine. I installed the Sept 2009 service pack (-> 745) and the problem went away.

    I FTP'd the circ GUI from Production to Test but Test is still crashing. This isn't really a problem, though, since we have a work-around and new users do not log into the test server anyway.


    • Article last edited: 10/8/2013
    //doorbell.io feedback widged