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    Certain patrons not receiving overdue notices (due to change in patron status)

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    Certain patrons have not received notices for their overdue items. Other patrons are have been receiving notices at the correct intervals.

    Cause:
    Change in patron's patron status.

    Resolution:
    If just certain patrons of a particular status are failing to receive notices, check if the status of the patron(s) not receiving notices has changed since the time of the loan -- and if, perhaps, overdue notices are no longer being produced for the former status. Aleph uses the patron status at the time of the loan (the z36_bor_status) as the basis for sending overdue notices and calculating overdue fines.

    Additional Information

    SQL could be used to change the z36_bor_status in cases where use of the current status is desired.

    If all patrons of a certain patron status are failing to receive overdue notices, then please consult

    Article# 000010690 (KB 16384-23201) ("Overdue notices not being produced for certain items") https://exlibrisgroup.my.salesforce.com/kA46000000002Co?srPos=1&srKp=ka4 and

    Article# 000009472 (KB 8192-4555) ("How are regular overdue fines calculated?") https://exlibrisgroup.my.salesforce.com/kA46000000001tA?srPos=1&srKp=ka4


    • Article last edited: 11/20/2013
    //doorbell.io feedback widged