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    ARC cannot startup error message indicates a problem with Encryption Keys

    • Article Type: General
    • Product: Aleph
    • Product Version: 2

    Description:
    ARC cannot be started up, the error message that is received upon trying to start it, indicates a problem with the machine specific Encryption Keys.
    Following is an example:

    crn@XXXXX(arc2_1)~/arc2_1/arce$arc_startup
    Checking LDAP server...
    slapd-ram9 already started
    Restarting apache...
    httpd not running, trying to start
    Checking Oracle ...
    OK
    Starting Cognos...
    Using /exlibris/crn/arc2_1/product/local/java/bin/java
    log4j:WARN No appenders could be found for logger (Audit.RTUsage.cms.CAM.CRP.jcam).
    log4j:WARN Please initialize the log4j system properly.
    13/07/2011,10:07:41,Err,CAM-CRP-1057 Unable to generate the machine specific symmetric key.
    log4j:ERROR Failed to read IPF startup parameters from ICCLConfiguration; error CAM-CRP-1057 Unable to generate the machine specific symmetric key.
    13/07/2011,10:07:41,Err,CAM-CRP-1054 No configuration was loaded., com.cognos.crconfig.data.crypto.CAMFactory.createConfiguringSession(CAMFactory.java:49)
    13/07/2011,10:07:41,Err,com.cognos.crconfig.data.DataManagerException: CAM-CRP-1054 No configuration was loaded., com.cognos.crconfig.data.DataManager.generateCryptoKeys(DataManager.java:2730)

    Resolution:
    Login to ARC machine as user crn.
    Change directory to cognos configuration, for example:
    cd $arc_dev/c8/configuration
    Restore the last backup of the cogstartup.xml configuration file, for example:
    mv cogstartup_20110711230236.xml cogstartup.xml
    Remove all the Encryption Keys, for exmaple:
    rm -rf signkeypair/ encryptkeypair/ certs/ csk/ caSerial

    restart ARC by:
    $arce_root/arc_startup

    Additional Information

    ARC startup Encryption Keys


    • Article last edited: 10/8/2013
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