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    "Error in From Date" for OPAC hold request after upgrade from v20

     

    • Product: Aleph
    • Product Version: 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

     

    Description

    After upgrading from version 20 to v21, v22, or v23, OPAC hold requests

    1) get an "Error in From Date" message; or

    2) seem to go through, but don't actually work:  the hold is not seen on the patron or the item record; and no z37 record is created.

    Requests placed via Primo work OK.

    Resolution

     

    This can be the result of the ./alephe/www_f_eng/item-hold-request-xxxxx files being older versions, brought over from version 20, rather than the new versions introduced with the new release.   In this case, the older ./alephe/www_f_eng versions had a date of 2007:

    ...alephe/www_f_eng>ls -lrt item-hold-request-details
    -rw-rw-r-- 1 xxxx exlibris 1902 May 29  2007 item-hold-request-details

    ...alephe/www_f_eng>ls -lrt item-hold-request-head
    -rw-rw-r-- 1 xxxx exlibris 1392 May 29  2007 item-hold-request-head

    ...alephe/www_f_eng>ls -lrt item-hold-request-tail
    -rw-rw-r-- 1 xxxx exlibris 2090 May 29  2007 item-hold-request-tail

     

    while the ./alephe.orig/www_f_eng version had a date of 2012:

    -rw-rw-r-- 1 xxxx exlibris 4304 Mar 19  2012 item-hold-request-details

    ...alephe/www_f_eng>ls -lrt item-hold-request-head
    -rw-rw-r-- 1 xxxx exlibris 2519 Mar 19  2012 item-hold-request-head

    ...alephe/www_f_eng>ls -lrt item-hold-request-tail
    -rw-rw-r-- 1 xxxx exlibris 2315 Mar 19  2012 item-hold-request-tail

     

    Replacing the former with the latter, doing util x/7 (to recreate the utf_files), and restarting the www_server solved the problem.

     

    The need for these changes is described in the Upgrade Express 20.01 to 21.01 User Guide  https://knowledge.exlibrisgroup.com/...User_Guide.pdf , section 7. "OPAC Implementation Notes".

     


    • Article last edited: 17-Aug-2016
    //doorbell.io feedback widged