Knowledge Articles Last updated Save as PDF Share Share Tweet Share For additional information, use the above search box to query additional quick answers or go to the Product Documentation area for comprehensive material prepared by our documentation team. Featured Articles: ProQuest and Ex Libris Support and Knowledge Services Integration FAQ Introduction to the Knowledge Center Tips for Advanced Document Searching in the Customer Knowledge Center What procedure should be followed to alert Ex Libris of a system down? Customer ability to close Salesforce Cases What is Case Status, and What Does It Mean? 360 Core: E-Journal Portal: E-Books Don't Appear 360 Core: Output Coverage Dates Do Not Reflect Custom Coverage Dates 360 Core: Recover a Deleted Library-Specific Holdings Database